Solutions to QuickBooks Cannot Communicate with the Company File

Establishing a strong connection between QuickBooks and the company file is necessary to pursue your work. Since QuickBooks company files store confidential data, strict rules are applied by the firewall to prevent data theft. However, many times QuickBooks fails to connect with the company file due to these restrictions and starts showing the error message “QuickBooks cannot communicate with the Company File because of the firewall/ antivirus restrictions”. Walk through this blog if you, too, are getting the same error message and are looking for effective troubleshooting methods.

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Why QuickBooks Cannot Communicate with the Company File?

Apart from the strict firewall restrictions, there are a bunch of reasons that are responsible for triggering this error. Often, you will face this issue due to one of the reasons listed below:

1. The QuickBooks server is not configured properly, or there is a connectivity issue.

2. Improper folder permissions do not allow sharing the company file folder.

3. The outdated QuickBooks is causing the connectivity issue.

4. The incorrect host settings on the server or the workstations.

Common Solutions to Fix QuickBooks can not Communicate with the Company File Error

In this section, we have described the most common solutions to fix this server connectivity error.

Solution 1: Run QuickBooks File Doctor from the Tool Hub

• Open the QuickBooks tool hub in your system. If you are not having the one, you must get the latest version of QuickBooks tool hub from the official website.

• After opening the tool, move towards the company file tab, where you need to click on the Run QuickBooks File Doctor tool.

• It will take few minutes to run the tool. Once the file doctor tool is opened in your system, click on the Browse button to select the company file.

• After selecting the company file, choose the correct repairing option and press the Continue button.

• Enter the admin credentials, if asked to run the tool.

• The file doctor tool will automatically scan the company file and fix the issue on its own.

Solution 2: Run the QuickBooks database Server Manager

• Open the QuickBooks tool hub in your system and move to the Network Issue tab.

• Here, click on the QuickBooks Database Server manger tool. If your system is not having the server manager, install it in your system.

• Open the QuickBooks database server manager and click on the Start Scan button when you see your company file.

• If you are unable to see your company file, click on Browse button and then press the Start Scan button.

• This tool will automatically fix the Windows Firewall issues affecting your system.

• Finally, click on the Close button when the repair is complete.

Solution 3: Set Up the Folder Permission

1. Close all the current running programs and open the File Explorer in your system.

2. In the file explorer window, find the folder that contains all your QuickBooks files.

3. After finding the folder, right-click on it and choose the Properties option.

4. In the Properties, further choose Sharing and then Share Add.

5. Ahead, choose the QBDataServiceUserXX for your version and make sure that the permission level for both users is in full control.

6. At the end, press the Save button to end the process.

   
   

   Read More: QuickBooks Error PS038

Wrapping Up

This blog mentions all the possible solutions to QuickBooks Cannot Communicate with the Company File​ issue. Hopefully, by implementing these solutions you can easily fix the error. You can reach to the experts of Qbookshub, if you need further assistance or advice.